Refund policy

A priori the Seller is only intended for professionals and consequently, the right of withdrawal does not apply.

The right of withdrawal does not apply in any case to custom-made Products.

By way of exception, the right of withdrawal is extended to professionals who meet the following conditions: professionals who have concluded off-premises contracts when the subject of these contracts does not fall within the scope of the main activity of the professional solicited and that the number of employees employed by it is less than or equal to five.

6.1 – Period of use of the right of withdrawal
In accordance with the legal provisions in force (article L.221-18 of the Consumer Code), the Customer has a period of 14 days from delivery to exercise his right of withdrawal without having to justify reasons or to pay penalty.

6.2 – Terms of withdrawal
In the event of exercise of the right of withdrawal within the period referred to above, only the price of the product(s) purchased and the shipping costs will be reimbursed, the return costs remaining the responsibility of the Buyer.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold in new condition. In the event of depreciation of the product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the product, the responsibility of the Buyer may be engaged. It is understood that the Buyer will bear the cost of returning the Product in the event of withdrawal. If the previous obligations are not carried out, the Buyer will lose his right of withdrawal and the Product will be returned to him at his expense.

The Buyer may exercise his right of withdrawal by sending an email with acknowledgment of receipt to info@lohaconcept.com.